Help & FAQs
Answers to common questions — and how to reach us.
Can I check the status of my order?
Sign into the store using your email address, then go to My Account to see your order history.
Can I send a check for my order?
Yes. You can mail a check to 39 Everett Drive, Princeton Junction, NJ 08550.
What is the deadline to order?
The deadline to order your yearbook is set by the school and varies for every school.
Will I get a receipt for my order?
An email confirmation will be sent once the order is complete.
How do I cancel my order?
Please email billing@entourageyearbooks.com to cancel your order.
I ordered 2 books by accident — can I cancel one?
Please email billing@entourageyearbooks.com to adjust your order.
How long does it take for refunds to be processed?
Once we process the refund for a canceled order, it takes about 3–5 business days to appear, depending on your bank.
Are there coupons?
Your school can offer coupons — contact the school for more information.
Can I have my book shipped to my home address?
Most orders are delivered to the school and distributed from there. Some schools turn on individual home shipping for an additional fee — $7.95 for continental U.S. addresses, with additional fees for addresses outside the U.S. If your school offers home shipping, you'll see the option at checkout.
Do you offer payment plans?
No — we currently accept Apple Pay, Google Pay, and all major credit cards.
I started an Ad — where can I see my started Ads?
If you sign in with your email address, then go to My Account, you'll see your started Ads. Click any that are not yet paid to finish designing.
Can I adjust the Ad after I purchase it?
No — once the Ad is purchased, the Advisor can add it to your yearbook. For any adjustments after payment, please contact the school.
Still need help?
Email our support team and we'll get back to you within one business day.
Email support